Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
General Information
Orders are typically processed within 1–2 business days. Shipping time varies by location but usually takes 3–7 business days for domestic orders and 7–15 business days for international shipments.
Click on the “Sign Up” or “Create Account” link at the top of our website. Fill in your details, submit the form, and you’re all set! Having an account allows you to track orders and manage your preferences easily.
If your order hasn’t shipped yet, email us at [your support email] as soon as possible with your new address and order number. Once an order is shipped, we are unable to change the address.
Once your order ships, you’ll receive a confirmation email with a tracking number and a link to follow your package in real-time.
No. For your security, we do not store credit card information. All transactions are securely processed through trusted third-party payment gateways.
Sales tax is charged where applicable, based on the shipping destination and local tax laws.
Currently, we only ship within India. We’re working on expanding our reach soon—stay tuned for updates!
We aim to ship all items together, but in some cases, your order may be split into multiple packages based on availability or warehouse locations. You’ll receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
We accept returns within 14 days of delivery. Items must be unused, in original packaging, and with tags attached. Sale items may be final sale. Visit our Returns page for step-by-step instructions.
We’re really sorry for the mix-up! Please email us at [your support email] with your order number and a photo of the item received. We’ll arrange a free replacement or refund immediately.
Oh no! Please share photos of the damaged item and packaging with us at [your support email] within 48 hours of delivery. We’ll offer you a replacement or refund after verifying the damage.
Once your return is approved, we’ll provide you with the return address and shipping instructions via email.
We’re here to help! You can reach us through:
Email: [your support email]
Phone/WhatsApp: [your support number]
Contact Form: Available on our [Contact Us] page
We typically respond within 24 business hours.
Contact us immediately after placing the order. If the order hasn’t been dispatched, we’ll update the address. If it’s already shipped, we’ll assist as best we can, but changes may not be possible once it’s with the courier.
If your order hasn’t been processed yet, we may be able to cancel or modify it. Please contact us within 1 hour of placing the order for the best chance of success.
Currently, we do not accept pre-orders. However, you can click the “Notify Me” button on the product page to get an email alert when the item is back in stock.
Common purchase queries answered
Orders and Shipping
Simply browse our website, select your items, choose the size, and click “Add to Cart”. When you’re ready, go to your cart and click “Checkout” to complete your purchase.
Orders are typically processed within 1–2 business days. Delivery usually takes:
3–5 business days for metro cities
5–7 business days for other locations in India
Yes! Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use it to monitor your shipment in real-time.
Yes, if your order hasn’t been shipped yet. Please contact us at [your support email/contact number] as soon as possible. Once shipped, the address cannot be changed.
You can request changes or cancellations within 1 hour of placing your order by contacting us. After that, it may already be processed or shipped.
Our courier partner will attempt 2–3 deliveries. You may also receive a call or SMS to reschedule. If undelivered, the order will be returned to us, and we’ll contact you for re-shipment.
While we aim for timely delivery, delays may occur due to weather, holidays, or courier issues. If your order hasn’t arrived within 7 working days, contact us with your order number.
If you placed more than one order by mistake, contact us immediately with the order numbers so we can cancel and refund one before it ships.
If you need to swap an item
Product & Sizing Info
Each product page includes a Size Chart with body measurements to help you choose the perfect fit. We recommend measuring yourself and comparing it to the chart before ordering. Still unsure? Feel free to contact our support team for guidance.
Most of our styles run true to size, but fit may vary by design or fabric. Please refer to the Size & Fit Notes on each product page for specific recommendations.
You can click the “Notify Me” button on the product page and enter your email to get alerted as soon as the item is restocked.
We do our best to display colors accurately, but screen settings and lighting can cause slight variations. If you have questions about a specific shade, reach out to us.
Fabric details are listed on each product page under the “Product Description” section. We use high-quality, breathable materials suitable for all-day comfort.
Yes! We are proud to offer inclusive sizing on many of our designs. Check the product page for available size ranges (usually from XS to XXL or higher).
Care instructions are provided on the product page and clothing tags. For most items, we recommend cold machine wash, gentle cycle, and air drying to maintain fabric quality.
No, our brand is exclusively designed for women. All our collections are tailored to fit and flatter the female body, with styles that celebrate feminine fashion.